Refund policy

At Cyber Tele Shop, we strive to ensure customer satisfaction. If you are not entirely happy with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• The product must be unused, in its original packaging, and in resellable condition.
• Certain items, such as personal care products, electronics, or discounted items, may not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Items that have been used or damaged after delivery.
• Products purchased during promotions or clearance sales.
• Perishable goods, customized products, or gift cards.

3. Return Process

• Step 1: Contact our customer support at [email protected] or 0300-4252400 with your order details.
• Step 2: Once your return request is approved, you will receive instructions on how to ship the item back.
• Step 3: Customers are responsible for return shipping costs unless the item received was incorrect or defective.
• Step 4: After we receive the returned item and inspect it, we will process your refund or replacement.

4. Refund Policy

• Refunds will be issued within 2 business days after return approval.
• Refunds will be credited to the original payment method.
• Shipping fees are non-refundable.

5. Exchanges

• If you receive a defective or incorrect product, we will offer a free replacement.
• You must notify us within 6 days of receiving the order for an exchange.

6. Cancellations

• Orders can only be canceled before they are shipped.
• Once shipped, the order will need to be returned following the standard return process.

7. Contact Information

For return and refund inquiries, please contact us:

• Email: cyberteleshop@gmail.com
• Phone: 0300-4252400

By purchasing from Cyber Tele Shop, you agree to this Return and Refund Policy.